Know your limits. Be Smart. Be a responsible gamer
Fastwin is committed to responsible gambling. Remote gambling is a legitimate form of entertainment that is experienced by millions of players worldwide. For most players remote gambling is an enjoyable experience, however, the reality must be accepted that a small percentage of players engaging in remote gambling might have a problem with gambling taking over their life and finances. Being a socially responsible company means taking caring of our players, means having a proactive approach about the problems that affect the community. This is why Fastwin has adopted and is fully committed to the strictest application and enforcement of the following policies:
Fastwin requires new players to go through a KYC process to verify that they are of lawful age in their respective jurisdiction and at least 21 years old and qualified as a remote gaming player. Should we have a suspicion of a false declaration or minors attempting to use our services we will further pursue reasonable measures to verify this. In this respect, if we have a suspicion to this extent, we reserve the right to suspend an account and request proof of identity and age from the player to verify compliance with this policy.
We also ensure that our advertising, sponsorship and promotional activity are not targeted at minors or any non-qualified players.
Fastwin does not allow anybody under the age of 21 or non-qualified players to use our services. This policy is in full compliance and exceeds the requirements of the rules and regulations of the remote gambling authority that oversees and licenses our operation; Philippine Amusement and Gaming Corporation (PAGCOR), Philippines.
We pledge to do all we can but we need your help also to:
Compulsive gambling does not benefit Fastwin. We strive to have a safe, fun environment on our site. Compulsive gamblers are a problem for their families, friends and their lives, creating an unstable, unsafe environment.
Fastwin is committed to detecting and reducing compulsive gambling. We have a system to track player's activities, and we are constantly working to design and enforce controls designed to limit gambling patterns that are out of control.
While the majority of people do gamble within their means, for some, it can spiral out of control. We strive not only to identify compulsive gamblers, but also help them address their problem and prevent other players from becoming compulsive gamblers.
In order to help you keep control, we would like you to remember the following:
Fastwin wants to increase the standards in our target territories; hence we are self-imposing standards of utmost responsibility, integrity, transparency, legitimacy and awareness. We work to raise the bar of integrity worldwide because we believe that operating at the highest standards benefits everyone.
We believe that we are only as good as our player’s perception of us. Therefore, the highest level of integrity is the only standard by which Fastwin can operate to have our players have that perception of us.
Fastwin is committed to prompt payment of customer cash out requests.
At Fastwin, our highest priority is customer satisfaction. That's why you can contact us in a various number of ways through our Customer Service Support Team is available 24 hours a day, seven days a week to offer technical support, aid in dispute resolution, and answer your questions.
Pursuant to Presidential Decree 1869, as amended by Republic Act 9487, persons under 21 years of age or students of any school, college or university in the Philippines are not allowed to play in this gaming establishment.
Pursuant to Malacañang Memorandum Circular No. 8, the following are not allowed to enter, stay and/or play in this gaming establishment:
Here are some strategies you can use to play safe and have fun.
Ignoring your feelings only makes them worse. Eventually, they will begin to affect not just you, but your family and friends, too. Pay attention to how gambling makes you feel and know the warning signs before you develop a problem.
Fastwin follows the guidelines of institutions dedicated to addressing the social impact of gambling. To help players gamble responsibly, we commit to work with these institutions to develop responsible policies and practices:
Bridges of Hope Drugs and Alcohol Rehabilitation Foundation, Inc.
364 Aguirre Avenue, Phase 3,
BF Homes, Parañaque City, Metro Manila
Tel. No. (02) 622-0193
New Manila Branch
12 Orestes Lane, Mariposa Street
Tel. No. (02) 502-0600; (0917) 856-0623
Life Change Recovery Center
Dr. Randy Misael S. Dellosa
105 Scout Rallos Street, Kamuning
Brgy. Sacred Heart, Quezon City
Telephone numbers: (02) 415-7964 / 415-6529
One can exclude themselves from any gaming establishments operated and regulated by PAGCOR. One may request for an exclusion period of 6 moths, 1 year, or 5 years.DOWNLOAD PAGCOR SELF EXCLUSION FORM
One may even exclude their family members such as spouse, child at least 18 years old, or even their parents. One may request for an exclusion period of 3 months, 6 months or 1 year.DOWNLOAD PAGCOR FAMILY EXCLUSION FORM
All exclusion orders shall take effect in all PAGCOR operated and regulated gaming facilities. Once the PAGCOR Exclusion Form is fully accomplished, submit inside a sealed long-sized brown envelop with the following written on it:
APPLICATION FOR EXCLUSION ORDER
Gaming Licensing and Development Department
12th Floor | Contact No.: 755-3904
PAGCOR Main Corporate Office
IMET BPO Tower, CBP-1A Metropolitan Park,
Roxas Boulevard, Pasay City
Please verify that you are 21 years of age or older to enter this site.